This Privacy Policy explains how Sovereign House collects, uses, stores, and protects your personal information. By visiting our website or using our services, you agree to the practices described in this policy.

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1. Who We Are

Sovereign House is a UK-based company that specialises in the buying and selling of gold coins.
We act as the data controller for the personal information you provide to us.

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2. Information We Collect

We may collect the following information when you contact us or make a purchase:

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment details handled through secure third-party processors
• Any information submitted via our website forms or by phone

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3. How We Use Your Information

We use your personal information for the following purposes:

• Processing orders and delivering products
• Providing customer support
• Managing payments and refunds
• Sending important service or account updates
• Complying with legal and regulatory requirements
• Improving our website and services

We do not sell or rent your personal information to any third party.

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4. Lawful Basis for Processing

We process your information based on:

• Contractual necessity (to complete your purchase)
• Legal obligations (such as tax and accounting requirements)
• Legitimate interests (fraud prevention and service improvement)
• Consent (for optional marketing communications)

 

5. Sharing Your Information

We may share your information with trusted partners who help us deliver our services, including:

• Payment processors
• Delivery and logistics partners
• Website and IT service providers
• Professional advisers (e.g., accountants or compliance consultants)

All partners are required to protect your information and use it only for the relevant service.

 

6. Data Storage and Security

We store your personal information securely and limit access to authorised personnel only.
We use technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

 

7. How Long We Keep Your Information

We retain your information only as long as necessary to fulfil the purposes described in this policy, including legal or tax requirements.

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8. Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict certain types of processing
• Request a portable copy of your data
• Withdraw consent for marketing at any time

You can exercise these rights by contacting us using the details below.

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9. Cookies and Website Tracking

Our website may use cookies to improve your browsing experience.
You can adjust your browser settings to refuse cookies; however, some site features may not function properly.

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10. Contact Details

If you have any questions or wish to exercise your rights, please contact us:

Email: info@sovereignhousegold.com

Phone: 020 8460 3002
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

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11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of our services means you accept the updated policy.